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How do I gain access to the site? Is there a fee associated with using the site? What happens if I forget my password? Can I receive notification of new articles when they're published to the site? Why do I get the message "The page cannot be displayed" when I try to access a secure page? Why do I get the message "Warning: Page Has Expired?" Why does nothing happen when I click a link? How do I gain access to the site?To apply for access to the secure areas of the site, Register for access. You can also find this link on the right side of the homepage. Complete the form and click Submit when finished. You'll be able to log in immediately using your user name and password. Is there a fee associated with using the site?No. Access to the website is available to qualified applicants at no cost. What happens if I forget my password?You can reset your password online. If you've forgotten your user name, contact Vanguard at 800-523-1036. Can I receive notification of new articles when they're published to the site?Registered users can subscribe to the types of information they're most interested in, and receive e-mails when new articles or issues are posted to the site. Log on, go to My profile, click E-mail updates, and make your selections. Information such as fund performance, commentary, and investment news is available by e-mail. Why do I get the message "The page cannot be displayed" when I try to access a secure page?If you're using Windows, this error may occur because your Private Communications Technology (PCT) or Secure Socket Layer (SSL) security checkboxes are not selected. To correct this:
If your system is configured to use a proxy server, open Microsoft Internet Explorer and try the following:
Note: Check with your company's IT department before changing your computer's settings. Why do I get the message "Warning: Page has expired"?Typically, you'll receive this message if you attempt to take action in a secure area after your secure session ends. For security reasons, we end your session automatically if you've been inactive for more than a few minutes. The message may also appear if you use your browser's Back or Forward buttons to navigate through secure areas. We recommend against using these buttons to navigate. Why does nothing happen when I click a link?This is most likely due to your computer having ad-blocking software installed. These programs, commonly called "popup stoppers," prevent both requested and nonrequested pop-up windows from opening. Vanguard uses pop-up windows in various areas of our site. Below are a few suggestions to help you access these areas successfully:
Note: Check with your company's IT department before changing your computer's settings. |
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