FAQs

How do I gain access to the site?

Is there a fee associated with using the site?

What happens if I forget my password?

Can I receive notification of new articles when they're published to the site?

Why do I get the message "The page cannot be displayed" when I try to access a secure page?

Why do I get the message "Warning: Page Has Expired?"

Why does nothing happen when I click a link?

How do I gain access to the site?

To apply for access to the secure areas of the site, Register for access. You can also find this link on the right side of the homepage. Complete the form and click Submit when finished. You'll be able to log in immediately using your user name and password.

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Is there a fee associated with using the site?

No. Access to the website is available to qualified applicants at no cost.

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What happens if I forget my password?

You can reset your password online. If you've forgotten your user name, contact Vanguard at 800-523-1036.

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Can I receive notification of new articles when they're published to the site?

Registered users can subscribe to the types of information they're most interested in, and receive e-mails when new articles or issues are posted to the site. Log on, go to My profile, click E-mail updates, and make your selections. Information such as fund performance, commentary, and investment news is available by e-mail.

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Why do I get the message "The page cannot be displayed" when I try to access a secure page?

If you're using Windows, this error may occur because your Private Communications Technology (PCT) or Secure Socket Layer (SSL) security checkboxes are not selected. To correct this:

• Click Start in the lower left corner of your screen.
• Navigate to Settings and then Control Panel.
• Double-click Internet Options.
• Under the Advanced tab, look for the Security category. Check one or more of the following boxes: PCT 1.0, SSL 2.0, or SSL 3.0
• Click OK.

If your system is configured to use a proxy server, open Microsoft Internet Explorer and try the following:

• In the Tools menu, select Internet Options.
• Under the Connections tab, click LAN Settings.
• In the Proxy Server box, click Advanced.
• Enter your proxy server address and port in the Secure field. (Contact your system administrator or Internet service provider if you don't have this information.)
• Click OK until you've closed the Internet Options menu.

Note: Check with your company's IT department before changing your computer's settings.

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Why do I get the message "Warning: Page has expired"?

Typically, you'll receive this message if you attempt to take action in a secure area after your secure session ends. For security reasons, we end your session automatically if you've been inactive for more than a few minutes.

The message may also appear if you use your browser's Back or Forward buttons to navigate through secure areas. We recommend against using these buttons to navigate.

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Why does nothing happen when I click a link?

This is most likely due to your computer having ad-blocking software installed. These programs, commonly called "popup stoppers," prevent both requested and nonrequested pop-up windows from opening.

Vanguard uses pop-up windows in various areas of our site. Below are a few suggestions to help you access these areas successfully:

• Uninstall the popup-stopper program.
• Disable it when coming to our site. The program usually is viewable in the bottom right corner of your screen next to the time display. You may be able to right-click it and exit or disable it. When you restart your computer, it will start running again.
• Hold down the Ctrl (Control) key when clicking a link or button that is supposed to open the pop-up window. In most cases, this will bypass the pop-up program and open the window.
• Some pop-up programs allow you to enter website URLs for which you would like to allow all pop-up windows. Check the help section of the program or contact the manufacturer of the product to find out how to do this.

Note: Check with your company's IT department before changing your computer's settings.

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